InternationalShippingLtd
MichaelAndreLaughlin, theownerand
founderof International ShippingLtd,
will alwaysbe remembered forhis
emphasisonexcellent customer service
and theaccessibilityofmanagers.His
legacy livesonat ISL inall those inspired
byhisdeterminationand leadership.
Takingover at thehelm isAyshaLaughlin,
adirector in thecompany since1998ably
assistedbyanother stalwart,Marcus J. Best,
whohas led the significant growth incargo
handling since joiningasDirector of Sales
andProjects in theyear 2000.
Alsooccupyingpivotal positions in the
professionalmanagement teamareChristian
A. Laughlin, Special ProjectsManager;
ShivanaM. Laughlin, GeneralManager ISL
BondedWarehouse; andRishi-Nirvan
Balroop, Financial Controller.
Keyamong the strategiesgoing forward is
International Shipping’s100%owned
customs-bondedwarehouse. Byhaving its
own facility thecompany is able to take
control of all aspectsof theoperation,
resulting inmajor reductions incost and
process timeaswell as an increase in security.
Inbusiness terms, itmeansgoods
destined for oneofTrinidad’s shopping
destinations couldarrive inacontainer ona
Monday, get to the shopbyFridayandbe
soldover theweekend. That’sgoodnews for
International Shipping, goodnews for shop
owners andgreater convenience for end
consumers.
Another important step forward for the
companyhasbeen theemphasison theoil
andgas/petrochemical industry. A
competent teamhasbeenassembled to
cater to theneedsof thesecustomerswith
special importanceonafter sales service,
door todoor serviceand samedaycustoms
clearance. Thecompanyhas alsobeen
alignedwith several breakbulk carrierswith
fast transit times and self-geared ships for
quickdischargingof cargo.
Competing stronglyand seekingout fresh
opportunitieshavehelped International
ShippingLtdweather theglobal economic
recession. For example, oil &gas and
petrochemical giantshave sought out ISL’s
excellentCustomer Service to replaceolder
machineryandequipment during timesof
excess capacityat their plants, ensuringa
constant supplyof business.
“Andnow, as theeconomyfinallybegins
to rebound, theyare talkingabout
upgradingequipment andevenexpansion,”
saysChristianLaughlin. “So, ingood timesor
bad, there is alwaysbusiness tobehad if you
offer aquality, value-added service.”
From servingmajor global organisations in
theoil &gas andpetrochemical industries
through to small commercial clients,
International ShippingLtd isdetermined to
provide thecustomer service thatmakes a
difference. Going that extramile for the
client is acrucial differentiator ina
competitivemarket.
“It iswin-win,”concludesChristian
Laughlin. “If theclient ishappy,we’rehappy.
It’s theethos this companywas foundedon
and it is theethoswearedetermined to
continueaswegrow.”
Agents
Portof Portof Spain
|
Handbook&Directory2015 - 2016
43
Ethosofefficiency
